Frequently Asked Questions
Ordering & Sales Cycle
What is the typical lead time for an order?
Lead times vary based on the complexity of your request. For standard supply parts or maintenance replacements, 80% of orders are completed within a week, though the cycle can range up to two months. For comprehensive engineered projects (covering discovery, fabrication, delivery, and on-site commissioning), lead times range from several weeks to several months.
Can I purchase small replacement parts or rebuild kits directly from you?
Yes. We serve as a one-stop shop for replacement items from a wide range of manufacturers, including spare parts, rebuild kits, tri-clamp gaskets, seal kits, and fittings.
How can I ensure my equipment projects stay on time and within budget?
We offer dedicated project management support from design through build. Our field sales engineers work closely with your team through complex equipment integrations, with a track record of delivering tailored solutions that meet both technical requirements and budget expectations.
Equipment Support & Troubleshooting
Why is my pump, valve, or instrument leaking or not working correctly?
Equipment issues commonly stem from aging machinery, normal wear and tear, or improper application. Our technical team provides on-site troubleshooting and diagnostic support to identify the root cause and supply replacement parts or rebuild kits needed to get your line running again quickly.
Are there cost-effective options for maintaining our current equipment?
Yes. We help optimize maintenance processes to reduce long-term operational costs through easy-to-maintain equipment recommendations, expert guidance on equipment lifecycle strategies, and critical spares surveys that help you proactively manage aging assets.
Do you provide manuals, sizing guides, or other technical resources?
Yes. Our Resources section includes manufacturer literature (brochures, catalogs, and technical documents), OMD line cards, downloadable engineering tools, a friction loss calculator, and educational articles.
Applications by Industry & Product Selection
What industries do you specialize in?
We specialize exclusively in sanitary and hygienic process solutions for the food, beverage, dairy, brewing, personal care/cosmetic, and life sciences industries.
What types of equipment and systems do you offer?
Our process equipment portfolio covers sanitary pumps, valves, heat exchangers, tubing and fittings, hygienic instrumentation, mixing equipment, process tanks, process hoses, homogenizers, sanitary filters and strainers, elastomers, UV water treatment systems, sanitation equipment, separators, drum unloaders, washdown AC motors, product recovery systems, and skidded systems.
Can you help us expand production without disrupting current operations?
Yes. Our installation team specializes in integrating new equipment into existing systems with minimal disruption, and our automation services are designed to boost efficiency and improve process controls without requiring a full system overhaul.
Engineering & Design Services
Do you offer installation and specialized engineering services?
Yes. Our Design Engineering Services cover the full project lifecycle across four areas:
- Design: Conceptual and detailed system designs, feasibility and cost studies, process flow optimization, and CAD drawings and specifications.
- Build: Skid fabrication (CIP/COP, pasteurization, hot fill, ultrapure water, and more), custom valve manifolds and blending systems, precision welding, and full quality assurance with material traceability and pressure testing.
- Installation: On-site coordination and project management, integration into existing systems, start-up support with testing and calibration, and operator training.
- Automation: PLC-based controls with remote access, motor control centers, data collection and system monitoring, and automated blend-batch systems.
Does your equipment meet sanitary and safety regulations?
Yes. We supply hygienic fluid processing equipment and components built to meet strict sanitary compliance and safety standards, helping your facility remain fully compliant with industry regulations.